The day comes every semester. Students line up outside Aquinas Hall, write out a check and pay their tuition bill.
Lauren Uhl processes payments at the Career Development Center. But one payment she forgot to have processed was her own tuition bill.
“I’m mad because it’s not like I couldn’t pay. I just forgot,” Uhl said.
Now she wonders how much her late fee will be.
In the past, students have always received paper statements in the mail that reminded them to pay their tuition on time. This June, the university eliminated the paper statements and took everything to the Web with multiple e-mail reminders to pay their tuition online with the new eBilling system.
But even with multiple reminders, recognizing challenges to the new system is still a priority for the Business Office.
Business Office Director Pamela Peterson said there is normally a grace period for those who may have just put their payment in the mail on Sept. 19 or if the pay day falls on a Saturday.
“This time it will be a little bit longer,” Peterson said. “Probably ’til the end of the week and I think that will help with some of the frustrations with people getting acclimated with the new system.”
Even though the office was lenient this time, Peterson said students need to know the new system is here to stay.
“E-mail is the priority form of communication here,” Peterson said. “So next time we probably won’t go to the extent of printing out postcards and things like that but we do have the ability to send reminder e-mails.”
And paying attention to e-mail is exactly what Uhl will do in the future.
“If only I remembered, it would have been done on time,” she said.
Pauleen Le can be reached at firstname.lastname@example.org